Masinara Properties – Privacy & Cookie Policy

INTRODUCTION

Masinara Properties Ltd (“Masinara Properties”, “we”, “our”, “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website,

platforms, and accommodation services.

OUR DETAILS

Company Name: Masinara Ltd

Company Number: 16111185

Address: 124 City Rd, London, EC1V 2NX

Email: enquiries@masinaraproperties.com

Phone: +44 7534 575061

ICO Registration Number: TBC

SERVICES WE PROVIDE

We operate serviced accommodation, short-term stays, co-hosting, full property management, booking administration,

client communication, and revenue optimisation services.

HOW WE COLLECT INFORMATION

We collect information when:

You make an enquiry or booking
You stay at one of our properties
You contact us by phone, email, website forms, or social media
You use our website (cookies, analytics)
Your employer or booking platform submits information on your behalf

PERSONAL DATA WE COLLECT

We may collect:

Identification (passport or driving licence)
Name, email, phone, address
Payment details (processed securely by Stripe or your bank) • Booking details, stay dates, accommodation preferences • IP address, browser type, device information
Marketing and cookie data
Guest details for compliance

HOW WE USE YOUR INFORMATION

We may use your data to:

Process and manage bookings
Verify identity and comply with legal requirements • Communicate with guests and landlords
Improve our services and website
Send updates or marketing (only with consent)
Prevent fraud and ensure security

SYSTEMS AND THIRD-PARTY PROCESSORS

We may share necessary data with trusted processors: • Booking/PMS: Guesty

Payment providers: Stripe, Lloyds Bank, NatWest • Marketing/Analytics: Meta Ads, Google Ads, Google Analytics • Compliance/hosting partners: MCPI Hosting, 53 Degrees Property All third parties must comply with GDPR and handle data securely.

LEGAL BASIS FOR PROCESSING

We rely on:

Contractual necessity
Legitimate interests
Compliance with legal obligations
Consent (for marketing communications)

DATA RETENTION

We keep data only as long as necessary:

Booking and financial records — up to 6 years (HMRC requirement)
Identification — as required for verification and compliance
Marketing data — until you withdraw consent

YOUR RIGHTS

You have the right to:

Access your data
Correct inaccurate information
Request deletion (unless legally required otherwise)
Restrict processing
Object to processing
Request data transfer

Requests can be made at enquiries@masinaraproperties.com.

DATA SECURITY

We use secure systems, encryption for payments, and restricted internal access.

No data transmission online is 100% secure, but we take all reasonable steps to protect your information.

TRANSFERS OUTSIDE THE UK/EU

Some systems may store data outside the UK/EU. We ensure appropriate safeguards are in place.

COOKIES POLICY (SUMMARY)

Cookies are small data files stored on your device to improve website performance and functionality.

We use:

Strictly Necessary Cookies – essential for core website functions
Performance Cookies – analyse visitor behaviour
Functionality Cookies – remember preferences
Targeting Cookies – measure engagement and advertising performance

You can control cookies through your browser settings.

Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

CHANGES TO THIS POLICY

We may update this policy. Updates will be posted on our website.

CONTACT US

For any privacy enquiries or GDPR requests:

Email: enquiries@masinaraproperties.com

Address: 124 City Rd, London, EC1V 2NX